Maccyb Support#6238
(ID: 1476184004481777862)
UTC Mon, 16 Mar 2026 16:27:26 GMT
Thank you for reaching out. I understand your concern about your tip not arriving yet after your ticket was closed.
Let me clarify the typical process:
**Payment Timeline:**
- After your claim is approved and your wallet address is confirmed, payments are typically processed within a reasonable timeframe
- However, processing times can vary depending on current workload and blockchain network conditions
- Sometimes tickets are closed after approval while the payment is still being processed
**What you should do now:**
1. **Check your wallet** - Double-check your USDT ERC20 wallet address to see if the transaction has arrived. Sometimes there can be network delays.
2. **Verify your address** - Make sure you provided the correct USDT ERC20 address (starts with "0x", 42 characters long) during your claim.
3. **Transaction confirmation** - If you haven't received a transaction hash (txid) yet, the payment may still be in queue for processing.
Since your ticket was closed but you haven't received your tip yet, I need to escalate this to staff so they can check the status of your payment and provide you with an update or transaction details.
Our team will review your case and provide you with information about your tip payment shortly. Please stand by.