#ticket-davidmarinow

👋 Welcome! Thank you for reaching out to **Maccyb Support**. I'm your AI Support Assistant and I'm here to help you right away. Could you please let me know the **purpose of your ticket** today? For example: • 🎰 **Gamba Verification** — Get your Gamba Verified role • 💰 **Claim a win or tip** — Claim your pending rewards • 💳 **Wallet / Payout** — Register or manage your wallet • 🎁 **Bonus or Lossback** — Inquire about your bonus or lossback • ❓ **Other** — Any other questions or issues Please describe your request and I will guide you through everything!

@Dave (ID: unknown) | @STAFF (ID: unknown)

Yo

Hello! Welcome to Maccyb's support ticket system. How can I assist you today? Whether you need help with: - Claiming a logged win or tip - Getting Gamba verified - Registering your wallet address - Questions about bonus/lossback - Or anything else Please let me know what you need, and I'll be happy to help!

question

Of course! What's your question? I'm here to help with anything related to: - Claims and payouts - Gamba verification - Wallet registration - Bonus and lossback inquiries - Partner sites and referral codes - General community support Go ahead and ask — I'll do my best to assist you!

problem

I understand you're experiencing a problem. To help you effectively, could you please provide more details about what's going on? For example: - Are you having trouble claiming a win or tip? - Is there an issue with your Gamba verification? - Problems with your wallet address or payout? - Questions about bonus or lossback? - Something else? Please describe the issue you're facing, and I'll guide you through resolving it.

Payout problem

I understand you're having an issue with a payout. Let me help you with this. Could you please provide more details about the payout problem you're experiencing? For example: - Are you trying to claim a logged win or tip for the first time? - Have you already submitted your wallet address and waiting for payout? - Is there an issue with your registered wallet address? - Did you receive an error message or notification? - Are you having trouble with the claim process itself? Please share the specific issue so I can assist you properly. If this requires manual review or staff intervention, I'll make sure to escalate it appropriately.

So i didn't got my 5$ from my call and i saw that he sended the tips

I understand — you're saying a tip was sent out but you didn't receive your $5 from a call that was logged. Let me help you with this. First, I need to confirm a few things: 1. **Have you already run the !claim command in this ticket?** If not, please run it now so we can see your pending claims. 2. **Is your Kick account linked to Discord?** If you're not sure, try running: `!link [YourKickUsername]` 3. **Do you have a wallet address registered?** You can check by running: `!wallet view` Once you run !claim, we'll be able to see what's pending for you and determine why you may not have received the tip. The system should show any logged wins or tips associated with your account. Please run these commands and let me know what happens, and I'll guide you from there.

!wallet view

!wallet register 0x8e2b67966724cfd20c953cccdb0dc965e86c6dba

!wallet view

Bro

I apologize if my response seemed lengthy. Let me simplify: **Please run this command right now in the ticket:** `!claim` This will show us what tips or wins are pending for you. Once you do that, we can see exactly what's going on with your $5 tip and get it resolved. Go ahead and run that command.

!claim

❌ No pending wins found for Kick user: **ruggerxneo** If you already claimed rewards recently, please wait for your next win!

Yo maccy can you check if you had sented to 0x8e2b67966724cfd20c953cccdb0dc965e86c6dba

I'm the AI Support Assistant, not Maccyb himself. However, I can help you check on your payout status. To verify if a payment was sent to your wallet address, I'll need to escalate this to staff who can review the transaction records and confirm whether the payout to that address has been processed. A staff member will review your wallet address and transaction history to confirm if the payment was sent. They'll respond to you shortly. Please be patient while they check the records. Is there anything else I can help clarify while you wait?

@STAFF (ID: unknown) — Your assistance is required in this ticket. Thank you!

Cuz i haven't got anything

I understand — you haven't received anything to that wallet address yet. Since you're waiting on a payment and haven't received it, staff will need to investigate this. They'll check: - Whether the transaction was actually sent - The transaction status on the blockchain - If there were any issues with the payout process The staff have been notified and will look into your wallet address (0x8e2b67966724cfd20c953cccdb0dc965e86c6dba) to see what's happening with your payment. While you wait, can you confirm: - How long ago was the tip supposed to be sent? - Did you receive any confirmation that your claim was approved? This information will help staff resolve your issue faster when they respond.

Thank you for providing that screenshot. I can see you have emails from Gamba, including: - Withdrawal request being processed (10.03.2026) - Withdrawal confirmation - Deposit confirmed - Email address confirmation However, this shows your **Gamba account activity**, not the payout from our community for the tip you're claiming. These are two separate things: 1. **Gamba withdrawals** = withdrawals you make from your Gamba gambling account 2. **Community tip payouts** = payments sent by our staff for logged tips/calls The $5 tip you're waiting for would be paid out by our staff directly to your wallet address, not through Gamba's withdrawal system. Staff have already been notified and will check if the community payout was sent to your wallet address: `0x8e2b67966724cfd20c953cccdb0dc965e86c6dba` They'll investigate the transaction history and let you know the status. Please wait for their response.

We did pay you

The ticket got closed by automated system

https://trnscr.metallicmotion.com/transcript-1482037274454659155.html

Vouch

I haven't received anything

what should i do?

Wait here

Also send your address

0x8e2b67966724cfd20c953cccdb0dc965e86c6dba

Maç will check and send you trnx hash

0x8e2b67966724cfd20c953cccdb0dc965e86c6dba

theres the etherscan

Ask customer support

Im waiting on their response

0x2d3be7e02814ef610f5ddd8497018179e77d24ef82accb9c29c98d710433a1b7

Hash^

@Dave (ID: unknown) give them this hash and tell them to fix it

Man idk

They say forwarded to the vip host if they don't do shit its all gone

They gotta do something

Hey mate, yeah we have had this problem before, they should sort it for you 👊🏼

Got it

5$

!closeticket

💾 Saving transcript and closing ticket...